Datablaze will accept RMA requests for any Datablaze product(s) returned to Reseller within thirty (30) days of sale date to end-customer. After contacting Datablaze Support and obtaining an RMA number, Reseller must notify Datablaze via the Datablaze Online RMA Request Form. IMPORTANT: Request and/or notice via phone, email or live chat, will not be considered notice to Datablaze.
Before shipping any product(s) to Datablaze
, Reseller must obtain a return authorization number (RMA number) from Datablaze and provide any proof of RMA eligibility requested by Datablaze. Any product received by Datablaze without an approved return authorization may, at Datablaze’s option, be returned to Reseller without repair or replacement and will be subject to return shipping fees at Reseller’s expense.
Once a return authorization is obtained, Reseller may either replace the end-customer’s product(s) from Reseller’s inventory or request direct replacement from Datablaze. Reseller is responsible for packing and shipping the defective product(s) to Datablaze within ten (10) days after receipt of the return authorization. Once return product(s) are received by Datablaze, inspection and approval or denial of RMA may take up to seven (7) business days. Any product returned under the terms of the Datablaze Warranty that is determined to have no manufacturer defect and is in working condition will be subject to return shipping fees paid by the Reseller.
NOTE: Reseller may be charged for replacement product(s) in the event of physical damage or any other damage caused by Reseller or end-customer.