Reseller Return Merchandise Authorization Policy

Reseller Return Merchandise Authorization (RMA) Policy

Datablaze will accept RMA requests for any Datablaze product(s) returned to Reseller within thirty (30) days of sale date to end-customer. After contacting Datablaze Support and obtaining an RMA number, Reseller must notify Datablaze via the Datablaze Online RMA Request Form. IMPORTANT: Request and/or notice via phone, email or live chat, will not be considered notice to Datablaze.

Before shipping any product(s) to Datablaze, Reseller must obtain a return authorization number (RMA number) from Datablaze and provide any proof of RMA eligibility requested by Datablaze. Any product received by Datablaze without an approved return authorization may, at Datablaze’s option, be returned to Reseller without repair or replacement and will be subject to return shipping fees at Reseller’s expense.

Once a return authorization is obtained, Reseller may either replace the end-customer’s product(s) from Reseller’s inventory or request direct replacement from Datablaze. Reseller is responsible for packing and shipping the defective product(s) to Datablaze within ten (10) days after receipt of the return authorization. Once return product(s) are received by Datablaze, inspection and approval or denial of RMA may take up to seven (7) business days. Any product returned under the terms of the Datablaze Warranty that is determined to have no manufacturer defect and is in working condition will be subject to return shipping fees paid by the Reseller.
NOTE: Reseller may be charged for replacement product(s) in the event of physical damage or any other damage caused by Reseller or end-customer.

Reseller RMA Process

  1. 1. Reseller contacts Datablaze Support to request an RMA number.
  2. 2. Upon RMA request approval, Reseller must complete the Datablaze RMA Form at https://datablaze.com/rma. Once the Datablaze RMA Form is received by Datablaze, replacement product(s) will be shipped to reseller.
  3. 3. Replacement Options:
    1. a. Inventory Replacement: Reseller provides end-customer with replacement product(s) from Reseller inventory. Datablaze ships replacement product(s) via standard Ground shipping to replenish Reseller inventory. Reseller ships defective product(s) to Datablaze with included shipping label.
    2. b. Datablaze Replacement: Datablaze provides Reseller with replacement product(s) via standard Ground shipping. Reseller ships defective product(s) to Datablaze with included shipping label.
      NOTE: Return expedited shipping may be requested at the Reseller’s expense.
  4. 4. Upon receipt of defective product(s), Datablaze will notify Reseller of RMA test results. The terms of product replacement are described below:
    1. a. Physically Damaged Product: In the event the defective product(s) received by Datablaze are physically damaged in any way by the end-customer or Reseller, Reseller will be charged at the agreed upon rate found in the Reseller Agreement for the replacement product(s) provided by Datablaze. Once payment for replacement product(s) is completed, RMA process will be considered complete.
    2. b. Manufacturer Defect/Configuration Defect: In the event the defective product(s) received by Datablaze are considered the result of a manufacturer defect or configuration defect the RMA process will be considered complete.

RMA Policy Changes

Although most changes are likely to be minor, Datablaze may change its Return Merchandise Authorization Policy from time to time, and in Datablaze’s sole discretion. Datablaze encourages visitors to frequently check this page for any changes to this policy.