Technical Support Specialist – Tier 1
Technical Support Specialist - Tier 1
We are a leading software provider in the GPS and Data industry and we are looking for a self-starter who is excited about working in the GPS field. We believe that having a great place to work directly correlates to our team’s productivity. This is why we pride ourselves in our company culture. Our team thrives on innovators, self-starters, and teamwork, and we hope to drive that line of thinking into our daily work environment. This position may start part-time at 25-30 hrs per week or full-time depending on qualifications. Starting part-time will come with potential to move into full-time with full-time benefits.
What you'll be doing:
We are looking for someone who is comfortable doing everything from preparing packages for shipment and providing customer support to QA-ing software systems and handling aspects of new product integrations.
The ideal candidate will:
- Possess excellent phone and email etiquette
- Be a team player that is excited to take on new roles
- Be detail oriented & have a high level of accountability
- Be comfortable diagnosing product issues
- Be highly proficient in Microsoft Excel
Duties Include:
- Provide technical support and assistance to end-users
- Maintain accurate records of all support requests and resolutions
- Collaborate with team members to identify and implement solutions to recurring issues
- Shipping & inventory management
- Quality control, product testing, and product integrations
Qualifications:
- Proven experience in technical support or help desk role
- Excellent problem-solving skills and attention to detail
- Strong communication skills, both verbal and written
- Knowledge of software troubleshooting and IT support principles would be beneficial
Attitude is key for this position! We need an employee who is adaptable and thrives on excelling in new tasks. If you posses the skills mentioned above and are looking for an exciting opportunity to join a growing and rewarding team, we want to hear from you! (Benefit package is available for full time employees.)
Job Types: Full-time, Part-time
Salary: $16.00 – $20.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Job Types: Full-time, Part-time
Salary: $16.00 – $20.00 per hour
Expected hours: 25 – 40 per week
