Technical Support Specialist

We are a leading software provider in the GPS and Data industry and we are looking for a self-starter who is excited about working in the GPS field. We believe that having a great place to work directly correlates to our team’s productivity. This is why we pride ourselves in our company culture. Our team thrives on innovators, self-starters, and teamwork, and we hope to drive that line of thinking into our daily work environment. This position may start part-time at 25-30 hrs per week or full-time depending on qualifications. Starting part-time will come with potential to move into full-time with full-time benefits.

What you'll be doing:

We are looking for someone who is comfortable doing everything from preparing packages for shipment and providing customer support to QA-ing software systems and handling aspects of new product integrations.

The ideal candidate will:

  • Possess excellent phone and email etiquette
  • Be a team player that is excited to take on new roles
  • Be detail oriented & have a high level of accountability
  • Be comfortable diagnosing product issues
  • Be highly proficient in Microsoft Excel

Duties Include:

  • Provide technical support and assistance to end-users
  • Maintain accurate records of all support requests and resolutions
  • Collaborate with team members to identify and implement solutions to recurring issues
  • Shipping & inventory management
  • Quality control, product testing, and product integrations

Qualifications:

  • Proven experience in technical support or help desk role
  • Excellent problem-solving skills and attention to detail
  • Strong communication skills, both verbal and written
  • Knowledge of software troubleshooting and IT support principles would be beneficial

Pay: $16.00 – $20.00 per hour

Anticipated hours: 25 – 40 per week (M-F)

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Compensation Package:

Bonus opportunities

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