Return and Warranty Policy

Return Policy

Products may be returned to Datablaze within (30) days of the original purchase date. Returned products must be in new, unused condition in original packaging. If devices have been activated on the Datablaze service, activation fees, service fees, and any other service related fees will not be refunded to the customer. All returned units are subject to a $25 re-stocking fee. Any shipping costs paid by customer will not be refunded.

Your Return Request will be approved or rejected within 48 hours. If approved, you will receive directions on how to return the product. It is the responsibility of the customer to ship product to Datablaze within 10 days of return approval. Any return received after 10 days of approval may be rejected at the discretion of Datablaze.

The return process can take 7-14 days depending on the quantity of product and time to inspect the product thoroughly. Once inspected, Datablaze will determine whether a refund will be granted and notify the customer of the determination. Debit or credit card refunds may take 3-5 business days to process once approved by Datablaze.

NOTE: Refurbished products are sold as is (final sale) and will not be approved for refund.


Datablaze warrants that all Datablaze products will be free of any defect in materials or workmanship for the period of thirty (30) days. Warranty begins from the date of shipment. The warranty is extended to customers and applies to all Datablaze products purchased, installed, and used for the purpose for which such product was originally designed. The above warranties cover only defects arising under normal use and do not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature, or improper installation or repairs made by anyone other than Datablaze or a Datablaze authorized third-party service provider. Datablaze reserves the right to substitute functionally equivalent new or serviceable used parts or products.

Warranty Claims Process

To be entitled to warranty replacement or repair, the customer must notify Datablaze via the Datablaze online RMA request form at within thirty (30) days after discovering a suspected defect in any product, but in any event prior to the expiration of the thirty (30) day warranty period. Notice to Datablaze via phone, email or live chat, will not be considered notice to Datablaze.

Before shipping any product to Datablaze, the customer must obtain a return authorization number (RMA number) from Datablaze and provide any proof of warranty eligibility requested by Datablaze. Any product received by Datablaze without a return authorization may, at Datablaze’s option, be returned to the customer without repair or replacement. Once a return authorization is obtained, the customer is responsible for packing and shipping the product to Datablaze, within ten (10) days after receipt of the return authorization. Once return product(s) are received by Datablaze, inspection and approval or denial of warranty claim may take up to (7) business days. Any product returned under the terms of the Datablaze Warranty that is determined to have no manufacturer defect and is in working condition is subject to return shipping fees.

Return and Warranty Policy Changes

Although most changes are likely to be minor, Datablaze may change its Return and Warranty Policy from time to time, and in Datablaze’s sole discretion. Datablaze encourages visitors to frequently check this page for any changes to this policy. 

Request a Free Demo

Discover what Datablaze IoT solutions are best for your business. Schedule a demo with an IoT expert.